Smart Pet Water Fountain

Return & Exchange Policy

We are committed to providing a high-quality shopping experience and ensuring your satisfaction with your purchase. If you are not fully satisfied with your order, our return and exchange policy is here to help you. Please carefully read the following terms:

1. Return & Exchange Period

You can request a return or exchange within 30 days of receiving the product.

The returned or exchanged product must be unused, unopened, and in its original condition with all packaging and tags intact.

2. Eligible Products for Return & Exchange

The following products are eligible for return or exchange:

Unused and unopened products.

Products with intact packaging and tags.

Requests submitted within the allowed return period.

Note: The following products are non-returnable and non-exchangeable:

Custom products (e.g., personalized items).

Gift cards, digital products, or downloadable products.

Products that have been used or damaged after receipt.

3. Return & Exchange Process

Step 1: Please contact our customer service team and provide your order number, product details, and the reason for return or exchange. You can reach out to customer service through our website or email.

Step 2: Once we receive your return/exchange request, we will provide the return address and further instructions.

Step 3: Return the product along with all accessories, packaging, and tags to the provided address. Please ensure that the product is unused and the package is not damaged during transit.

Step 4: After we receive the returned item and complete the inspection, we will process your refund or exchange.

4. Refund Policy

Once your returned product passes inspection, the refund will be issued to your original payment method. Refund processing typically takes 5-10 business days, depending on your payment method.

Please note that the refund amount will not include the original shipping fees unless we shipped the wrong product or the product has a quality issue.

5. Exchange Policy

If you wish to exchange the product, we will process the exchange accordingly. Please note that exchanges are only allowed for products of the same category and value.

If you wish to exchange for a higher-priced product, you will need to pay the price difference. If you exchange for a lower-priced product, we will refund the difference.

6. Shipping Costs

If the product has a quality issue or we shipped the wrong item, we will cover the return shipping costs.

If the return or exchange is due to personal preference (e.g., size or color issues), the return shipping cost will be borne by you.

7. Damaged or Defective Items

If your product is damaged during shipping or has a quality issue, please contact our customer service team immediately and provide proof (e.g., photos). We will resolve the issue as soon as possible to ensure your satisfaction.

8. Special Notes

We reserve the right to make the final decision on all return and exchange requests.

Please ensure that the product is properly packaged during the return process to avoid any damage during transit, which may affect your refund or exchange.

We are committed to providing a satisfying shopping experience and ensuring that every customer can easily enjoy our high-quality products. If you have any questions or need further assistance, please feel free to contact our customer service team.

For return requests, please contact uimjk2026@gmail.com before sending your item.

Shipping Policy

Thank you for shopping with us! Below, you will find all the details about our shipping process to ensure you have a seamless experience.

Shipping Coverage

We offer worldwide shipping to bring our products to customers across the globe. No matter where you are, we strive to deliver to your doorstep.

Order Processing Time

Once your order is placed, we aim to process and package it within 1-5 business days. Please note that this time frame may vary slightly during peak seasons or promotional periods.

Delivery Time

After your order has been processed, the estimated delivery time is as follows:

Standard Shipping: 7-14 business days, depending on your location.

Shipping Costs

Free Shipping: Orders of $89 or more qualify for free shipping.

Standard Shipping Fee: For orders under $89, a flat shipping fee of $9.99 will apply.

Shipping costs may vary based on your location and order total. Specific shipping fees will be calculated and displayed during the checkout process.

Order Tracking

Once your order has shipped, you will receive a confirmation email with tracking information so you can monitor its progress.

Customs and Duties

For international orders, customs or import duties may apply. These charges are the responsibility of the customer and are determined by your local customs office.

Delays

While we do our best to meet the estimated delivery times, unforeseen circumstances such as customs processing, weather conditions, or carrier delays may extend shipping times. We appreciate your patience and understanding in these cases.

Need Assistance?

If you have any questions or concerns about your order, please don't hesitate to contact our customer support team at [uimjk2026@gmail.com]. We are here to help!